Hibatullah Hotel Makkah, Mecca

The hotel rooms were very dirty and not as advertised, leading to a disappointing stay. The lack of shuttle service and long walk to Haram Sharif added to the inconvenience. The uncooperative and unprofessional service, along with high prices, made this an overall regrettable experience.

The hotel rooms were nicely furnished and very clean with a comfy bed and an extra pillow available upon request. However, the lack of daily housekeeping resulted in a messy room after a few days. The service was amazing, making our stay more comfortable with assistance from the Duty Manager and flexible accommodations. The location is excellent for those looking for a close stay to the Haram, although it may not be ideal for elderly travelers attending Hajj/Umra due to the distance and terrain. The dining options were limited for individual guests but available for group pilgrims. Overall, a comfortable stay with some minor inconveniences.

The hotel rooms were functional and very convenient, but being located beside an animal zoo was a downside. It was disappointing that there was no shuttle service available, and the steep 25-minute walk to Haram Sharif was quite challenging. While the staff were okay, it seemed they couldn't do much due to poor management, especially in housekeeping. The high room rates didn't match the quality, giving the impression of a cheap lodge.

My stay at the hotel was a complete disappointment. The rooms were dirty and unkempt despite multiple requests for a change. The location was far from the Haram, making it unsuitable for individuals with health conditions. The dining experience was overpriced and served cold, stale food. On the bright side, the staff attempted to be helpful but were limited by poor management.

I had a mixed experience at the hotel. While the rooms were very dirty despite multiple changes, the service was surprisingly helpful and supportive. The location posed a bit of a challenge with a hilly area, but it was relatively close to the Grand Mosque. The dining options were limited, and the reservation did not include much food. Overall, I had some positives like helpful service but was disappointed by the cleanliness of the rooms and dining options.

My stay at this hotel was quite disappointing. The rooms were so bad that I had to comment; there's no shuttle service available, and it's a very hard climb or a 25-minute walk to the Haram Sharif. The staff is okay, but they can't do much because the whole management, especially housekeeping, is terribly bad. It felt like a total waste of money as the rooms were very expensive and didn't live up to the cost. On a positive note, the rooms have a more contemporary feel compared to other hotels in the same area, and they are spacious and clean. However, my experience started off on the wrong foot with a rude lady receptionist.

My stay at the hotel was a disappointment. The room had fresh blood spots on the bed sheet, and the whole hotel had a bad smell. The air conditioning was noisy and not working well, making it uncomfortable. The lack of shuttle service made getting around difficult, especially with the uphill climb to Haram Sharif. The staff seemed okay, but the overall management, especially housekeeping, was poor. It felt like my money was wasted on expensive and dirty rooms despite changing them three times. Don't be fooled by the misleading pictures; it was like staying in a cheap lodge.

I found the hotel to be a decent place with clean rooms and special attention to interior designing & aesthetics. The staff was friendly and cooperative, although there were minor room reservation issues. The location is convenient, especially for travelers coming for Hajj/umra, but it might require some walking. The dining experience was average, with extra charges for breakfast. Overall, a good value for the price paid.

The hotel offers good value with clean rooms and basic amenities like toothbrushes, but lacks shuttle service and is a steep 25-minute walk to Haram Sharif. The overall management is poor, especially housekeeping. The pricing is high for what feels like a basic lodge.

I must say, don't be fooled by the pictures! My umrah trip led me to this disappointing hotel: no shuttle service, a challenging climb to Haram Sharif, and dirty rooms. The management was so bad that even the staff couldn't help. On the bright side, the decor was nice, and the reception staff was friendly.